Implementation & Custom Development

Critical Mass leverages our key technology partnerships, such as Litify, Filevine, SmartAdvocate and DOMO to create and implement applications that align with the unique needs and practices of your firm. There is no “one size fits all” approach–otherwise you will not get the most out of the systems you’ve invested valuable resources in.

For systems that depend less on customization than reliability, Critical Mass also brings a deep understanding of commonly used applications–like phone systems, time tracking, CRM, and web analytics–to ensure your firm is operating at the highest efficiency possible.

Legal Automation

No more turnover of lower skilled staff tasked with taking care of your firm’s repetitive, mundane case work. Critical Mass can implement automation of multiple tasks throughout your firm’s litigation cycles, such as settlement administrative duties, census forms, affidavits and more.

Reduce your hiring needs with legal automation services to streamline your firm operations, including:

Electronic forms that automatically load responses into your case management system

Dependency task workflow, where the next task is triggered upon completion of the previous task

Medical record data extraction

New lead and matter creation in your case management system

Incoming mail scanning and file upload

Outgoing mail queuing to a mail department to print and send

Expense capture, submissions and approvals

Automated updates to clients based on case status change

Managed Services

Fractional Software Administration & Development​

Outsourced Legal Technology Administration​

Perhaps your firm is in occasional need of specialized administrators or developers, but not often enough to justify a new hire. Additionally, finding professionals in these areas who truly understand your business can be exceedingly difficult and costly.

Our team has extensive experience working with or at law firms, boasting a deep understanding of what it takes to build technology in the legal space. Our network of administrative and technology development professionals can help implement and manage tasks relating to marketing, intake, cases and litigation so you don’t have to worry about filling or managing those roles:

New user creation

Account deactivation

Lead, case, task, activity transfer for new or exiting employees

New field and report creations

Report automation

Security configuration administration

New litigation configuration

Layout modification

Pick list changes

New application testing and launch

Form creation

Process flow creation

API connections with systems inside and outside the firm

step in the right direction

Contact Our Team Today